Message failures on inbound and outbound SMS/MMS services towards US and Canada.

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Nov 11, 2021 - 11:05 UTC

Investigating

Dear Valued Customer,

Our carrier partner is observing Message failures towards US and Canada region. A small percentage of phone numbers may experience failures with SMS/MMS for outbound and inbound services.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/tickets/new
#63224
Posted Nov 11, 2021 - 08:55 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, Shortcode SMS, USA & Canada, Toll-free SMS, USA & Canada, MMS, USA & Canada).