Delivery delay on Outbound toll-free SMS towards the US and Canada phone numbers
Incident Report for Plivo
This incident has been resolved.
Posted Mar 26, 2024 - 16:06 UTC
We are continuing to monitor for any further issues.
Posted Mar 26, 2024 - 15:16 UTC
A fix has been implemented and we are monitoring the results.
Posted Mar 26, 2024 - 15:12 UTC
The issue has been identified and a fix is being implemented.
Posted Mar 26, 2024 - 14:16 UTC
Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free SMS delivery delays for a small segment of phone numbers in the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal:
Posted Mar 26, 2024 - 14:09 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada).