Delivery delays on outbound SMS to Sprint from all US Shortcode numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 30, 2020 - 22:47 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 30, 2020 - 22:47 UTC

Investigating

We are currently observing outbound SMS delivery delays from all Shortcode SMS towards Sprint. All other SMS services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#189444
Posted Apr 30, 2020 - 20:30 UTC
This incident affected: Carrier Partners: Messaging API (Shortcode SMS, USA & Canada).