Delivery delay on Inbound SMS towards US & Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved
Posted Aug 21, 2019 - 03:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 21, 2019 - 02:35 UTC

Investigating

We are currently observing Inbound SMS delivery delays for a small segment of SMS towards US and Canada phone numbers. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#168062
Posted Aug 21, 2019 - 01:59 UTC