Delivery delays on Inbound Toll Free SMS towards US & Canada phone numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Aug 30, 2020 - 16:34 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Aug 30, 2020 - 15:45 UTC

Investigating

We are currently observing Toll Free SMS delivery delays for a small segment of US & Canada phone numbers.

We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#196808
Posted Aug 30, 2020 - 12:42 UTC