A fix has been implemented and we are monitoring the results.
Posted Aug 25, 2026 - 07:41 UTC
Identified
Dear Valued Customers,
We are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing normally.
We have identified the cause as a degraded event-processing component on a subset of our media servers and are actively working on remediation. The impact is intermittent, and most calls continue to receive webhooks normally.
Posted Aug 25, 2026 - 07:25 UTC
This incident affected: Voice API (REST APIs and XML, PSTN Calls).