Delivery delays on inbound SMS towards all US & Canada Tollfree numbers

Incident Report for Plivo

Resolved

This incident has been resolved.
Posted Apr 20, 2020 - 21:34 UTC

Monitoring

Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Apr 20, 2020 - 21:23 UTC

Identified

We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Posted Apr 20, 2020 - 21:22 UTC

Investigating

We are currently observing inbound SMS delivery delays towards all Tollfree numbers.
We're actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#188504
Posted Apr 20, 2020 - 21:04 UTC
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).