Delivery delay on inbound/outbound toll-free SMS/MMS towards US and Canada phone numbers
Incident
Report for Plivo
Resolved
This incident has been resolved.
Monitoring
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Investigating
Dear Valued Customer,
We are currently observing inbound/outbound toll-free SMS/MMS message delivery down for a small segment of SMS/MMS towards US and Canada phone numbers. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#5450
We are currently observing inbound/outbound toll-free SMS/MMS message delivery down for a small segment of SMS/MMS towards US and Canada phone numbers. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#5450
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada, MMS, USA & Canada).