Plivo
Change Notification : Migration of Plivo API Gateway Service
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 2025 - 04:30 UTC
Scheduled - Dear Valued Customer,

We are conducting a planned incremental migration to our new Plivo API Gateway Service to enhance the overall reliability and performance of the Plivo API.

When is the maintenance?

10th Jan 2025 04:30 UTC - 10th Feb 2025 06:30 UTC
09th Jan 2025 20:30 PDT - 09th Feb 2025 22:30 PDT

What services will be affected?
During the migration window, traffic will be gradually shifted from the existing API Gateway to the new API Gateway Service. While we do not expect any service disruptions, if you experience any API issues, please report them to our support team with detailed information for swift resolution.

If you have any questions, feel free to contact our support team. You can submit a support ticket here:
https://support.plivo.com/support/tickets/new
Jan 10, 2025 04:30 - Feb 10, 2025 06:30 UTC
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
99.86 % uptime
Today
Voice, North America Operational
90 days ago
99.18 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS and MMS towards the US and Canada phone numbers Jan 23, 2025 04:00-08:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.

When is the maintenance?
23rd January 2025 04:00 - 23rd January 2025 08:00 UTC
22nd January 2025 20:00 - 23rd January 2025 00:00 PST

What services will be affected?
Inbound/Outbound Tollfree SMS and MMS

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#83296
Posted on Jan 11, 2025 - 01:21 UTC
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS and MMS towards the US and Canada phone numbers Jan 30, 2025 04:00-08:00 UTC
Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.

When is the maintenance?
30th January 2025 04:00 - 30th January 2025 08:00 UTC
29th January 2025 20:00 - 30th January 2025 00:00 PST

What services will be affected?
Inbound/Outbound Tollfree SMS and MMS

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#83297
Posted on Jan 11, 2025 - 01:27 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Jan 20, 2025

No incidents reported today.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025
Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS and MMS towards the US and Canada phone numbers
Completed - The scheduled maintenance has been completed.
Jan 16, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.

When is the maintenance?
16th January 2025 04:00 - 16th January 2025 08:00 UTC
15th January 2025 20:00 - 16th January 2025 00:00 PST

What services will be affected?
Inbound/Outbound Tollfree SMS and MMS

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#83295
Jan 11, 01:13 UTC
Jan 15, 2025

No incidents reported.

Jan 14, 2025
Delay in processing 10DLC Campaign requests in US
Resolved - This incident has been resolved.
Jan 14, 21:05 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jan 14, 15:19 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#83564
Jan 14, 14:37 UTC
Scheduled Maintenance : Service degradation on Inbound and Outbound MMS and SMS towards the US phone numbers in Chicago
Completed - The scheduled maintenance has been completed.
Jan 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 12:30 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way MMS and SMS towards the US phone numbers in Chicago.

When is the maintenance?
14th January 2025 12:30 - 14th January 2025 13:00 UTC
13th January 2025 04:30 - 14th January 2025 05:00 PDT

What services will be affected?
Inbound and Outbound MMS and SMS.

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound MMS and SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#83553
Jan 14, 12:29 UTC
Scheduled Maintenance : Service degradation on Outbound Tollfree SMS towards US Phone Numbers.
Completed - The scheduled maintenance has been completed.
Jan 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 10:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Outbound Tollfree SMS towards US phone numbers.

When is the maintenance?
14th January 2025 10:00 - 14th January 2025 12:00 UTC
14th January 2025 02:00 - 14th January 2025 04:00 PST

What services will be affected?
Outbound Tollfree SMS

What is the impact?
During this maintenance window customers could experience possible latency with Outbound Tollfree SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#82584
Dec 31, 23:07 UTC
Scheduled Maintenance : Service degradation on Inbound and Outbound MMS and SMS towards the US phone numbers in Chicago
Completed - The scheduled maintenance has been completed.
Jan 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 04:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting Two-way MMS and SMS towards the US phone numbers in Chicago.

When is the maintenance?
14th January 2025 04:00 - 14th January 2025 11:00 UTC
13th January 2025 20:00 - 14th January 2025 03:00 PDT

What services will be affected?
Inbound and Outbound MMS and SMS.

What is the impact?
During this maintenance window customers could experience possible latency with both Inbound and Outbound MMS and SMS.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#83398
Jan 13, 09:33 UTC
Delivery failure on Outbound SMS and MMS towards phone numbers in the US
Resolved - This incident has been resolved.
Jan 14, 01:15 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jan 13, 23:11 UTC
Investigating - Dear Valued Customer,

Our carrier partner is currently observing Outbound SMS and MMS delivery failure towards phone numbers in the US.All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#83478
Jan 13, 22:27 UTC
Jan 13, 2025
Scheduled Maintenance : Service degradation on processing 10DLC Campaign Registration requests in US and Canada
Completed - The scheduled maintenance has been completed.
Jan 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:15 UTC
Scheduled - Dear Valued Customer,

One of our campaign registry partners is performing planned maintenance on their service, which may cause delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in US and Canada.

When is the maintenance?
13th January 2025 05:00 - 13th January 2025 13:00 UTC
12th January 2025 21:00 - 13th January 2025 05:00 PDT

What services will be affected?
10DLC

What is the impact?
Delay in processing Campaign registration requests.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#83384
Jan 13, 05:14 UTC
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

Unresolved incident: Change Notification : Migration of Plivo API Gateway Service.

Jan 9, 2025
Scheduled Maintenance : Service degradation on Voice Calls in the US and Canada regions
Completed - The scheduled maintenance has been completed.
Jan 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 08:00 UTC
Scheduled - Dear Valued Customer,

One of our carriers will be performing planned maintenance on their service which might impact Inbound/Outbound voice calls in the US and Canada regions.

When is the maintenance?
07th January 2025 08:00 - 09th January 2025 10:00 UTC
07th January 2025 00:00 - 09th January 2025 02:00 PDT

What services will be affected?
Inbound/Outbound Voice Calls

What is the impact?
Inbound and outbound voice calls in the US and Canada regions may experience degradation or disruption.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#82998
Jan 7, 07:29 UTC
Delivery delay on Outbound SMS and MMS towards Verizon Network phone numbers in US
Resolved - This incident has been resolved.
Jan 9, 06:46 UTC
Monitoring - Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Jan 9, 06:40 UTC
Identified - Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.
Jan 9, 06:40 UTC
Investigating - Dear Valued Customer,

Our carrier partner is currently observing outbound SMS and MMS delivery delays towards Verizon network phone numbers in the US region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#83159
Jan 9, 02:50 UTC
Scheduled Maintenance for Plivo Financial Systems Database
Completed - The scheduled maintenance has been completed.
Jan 9, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 04:30 UTC
Scheduled - Dear Valued Customer,

We would like to inform you about an upcoming planned maintenance activity on our Financial Systems Database. Throughout this period, Payment Receipts will temporarily be unavailable on the Console for all payments processed during the maintenance window. We expect any potential impact to be minimal, with the interruption estimated to last no more than 30 minutes.

When is the maintenance?

09th January 2025 04:30 UTC - 09th January 2025 05:30 UTC
08th January 2025 20:30 PST - 08th January 2025 21:30 PST

What services will be affected?
During the maintenance window, Payment Receipts for all payment types (Card, ACH Debit, Bank Transfer) will not be displayed on the Console.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
Dec 25, 13:30 UTC
Jan 8, 2025

No incidents reported.

Jan 7, 2025
Jan 6, 2025

No incidents reported.

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