Plivo
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Messaging API Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
MMS API Operational
90 days ago
100.0 % uptime
Today
Powerpack SMS Operational
90 days ago
100.0 % uptime
Today
Powerpack MMS Operational
90 days ago
100.0 % uptime
Today
Verify API Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
100.0 % uptime
Today
REST APIs and XML Operational
90 days ago
100.0 % uptime
Today
PSTN Calls Operational
90 days ago
100.0 % uptime
Today
Client Calls (Browser & Mobile) ? Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Endpoint calls (SIP) Operational
90 days ago
100.0 % uptime
Today
BYOC Operational
90 days ago
100.0 % uptime
Today
Answering Machine detection Operational
90 days ago
100.0 % uptime
Today
CDR (Call Detail Records) Operational
Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Messaging API Operational
90 days ago
100.0 % uptime
Today
Longcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Shortcode SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
Toll-free SMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
MMS, USA & Canada Operational
90 days ago
100.0 % uptime
Today
SMS, Mexico & South America Operational
90 days ago
100.0 % uptime
Today
SMS, Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Voice API Operational
90 days ago
99.86 % uptime
Today
Voice, North America Operational
90 days ago
99.18 % uptime
Today
Voice, South America Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Carrier Partners: Zentrunk - SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, North America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, South America Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Europe Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Asia Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Africa Operational
90 days ago
100.0 % uptime
Today
SIP Trunking, Oceania Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
PHLO Operational
90 days ago
100.0 % uptime
Today
Account & Phone Number APIs Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance for Verify Database Feb 22, 2025 04:00-06:00 UTC
Dear Valued Customer,

We will be conducting a planned maintenance on our Verify database to enhance the overall reliability and availability of the Messaging platform.

When is the maintenance?
22nd February 2025 04:00 UTC - 22nd February 2025 06:00 UTC
21st February 2025 20:00 PDT - 21st February 2025 22:00 PDT

What services will be affected?
During this maintenance window, you may experience intermittent failures when processing Verify requests.

If you have any questions or require assistance, please reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/support/tickets/new
Posted on Feb 07, 2025 - 07:09 UTC
Scheduled Maintenance : Service degradation on Voice Calls in the Singapore region Mar 3, 2025 14:00-17:00 UTC
Dear Valued Customer,

One of our carrier in Singapore is performing planned maintenance on their service which might impact Inbound and Outbound calls on the Singapore domestic routes. Calls originating from International Caller IDs towards Singapore will not be impacted.

When is the maintenance?
3rd March 2025 14:00 - 3rd March 2025 17:00 UTC
3rd March 2025 06:00 - 3rd March 2025 09:00 PST

What services will be affected?
Inbound/Outbound Calls

What is the impact?
Inbound and outbound calls on the Singapore domestic routes would be impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#86062
Posted on Feb 12, 2025 - 03:44 UTC
System Metrics Month Week Day
API Uptime ?
Fetching
API Response Time ?
Fetching
Past Incidents
Feb 21, 2025

No incidents reported today.

Feb 20, 2025
Scheduled Maintenance : Service degradation on processing 10DLC Campaign Registration requests in US and Canada
Completed - The scheduled maintenance has been completed.
Feb 20, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our campaign registry partners is performing planned maintenance on their service, which may cause delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in US and Canada.

When is the maintenance?
20th February 2025 05:00 - 20th February 2025 13:00 UTC
19th February 2025 21:00 - 20th February 2025 05:00 PST

What services will be affected?
10DLC

What is the impact?
Delay in processing Campaign registration requests.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#86563
Feb 17, 06:48 UTC
Feb 19, 2025
Delay in processing 10DLC Campaign requests
Resolved - This incident has been resolved.
Feb 19, 05:29 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected.

We are actively working with our carrier partner to resolve this issue as quickly as possible.

If you have any questions, please contact Plivo Support.
Support portal: https://support.plivo.com/hc/en-us
#86841
Feb 18, 17:42 UTC
Feb 18, 2025
Scheduled Maintenance : Service degradation on Inbound/Outbound SMS/MMS towards US Phone Numbers
Completed - The scheduled maintenance has been completed.
Feb 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:30 UTC
Scheduled - Dear Valued Customer,

One of our carriers is performing planned maintenance on their service-affecting two-way SMS/MMS towards Dallas phone numbers. During this maintenance, there could be a delay in the delivery of SMS/MMS.

When is the maintenance?
18th February 2025 06:30 - 18th February 2025 11:00 UTC
17th February 2025 22:30 - 18th February 2025 03:00 PST

What services will be affected?
Inbound/outbound SMS/MMS

What is the impact?
Message delivery degradation with inconsistent delivery times during the maintenance window

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#86750
Feb 18, 06:01 UTC
Feb 17, 2025

No incidents reported.

Feb 16, 2025
Delay in processing 10DLC Campaign requests in the US
Resolved - This incident has been resolved.
Feb 16, 08:41 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations in the US, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected.

We are actively working with our carrier partner to resolve this issue as quickly as possible.

If you have any questions, please contact Plivo Support.
Support portal: https://support.plivo.com/hc/en-us
#86503
Feb 16, 03:33 UTC
Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025
Delivery delay on Inbound/Outbound MMS towards phone numbers in US and Canada
Resolved - This incident has been resolved.
Feb 12, 17:11 UTC
Investigating - Dear Valued Customer,

Our carrier partner is currently observing Inbound/Outbound MMS delivery delays towards phone numbers in the US and Canada regions. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#86111
Feb 12, 14:40 UTC
Feb 11, 2025
Scheduled Maintenance : Service degradation on Voice Calls in the Singapore region
Completed - The scheduled maintenance has been completed.
Feb 11, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 15:00 UTC
Scheduled - Dear Valued Customer,

One of our carrier in Singapore is performing planned maintenance on their service which might impact Inbound calls on the Singapore domestic routes.

When is the maintenance?
11th February 2025 15:00 - 11th February 2025 18:00 UTC
11th February 2025 07:00 - 11th February 2025 10:00 PDT

What services will be affected?
Inbound Calls

What is the impact?
Inbound calls on the Singapore domestic routes would be impacted.

If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket:
https://support.plivo.com/hc/en-us
#84397
Jan 24, 11:42 UTC
Scheduled Maintenance : Service degradation on processing 10DLC Campaign Registration requests in US and Canada
Completed - The scheduled maintenance has been completed.
Feb 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 05:00 UTC
Scheduled - Dear Valued Customer,

One of our campaign registry partners is performing planned maintenance on their service, which may cause delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in US and Canada.

When is the maintenance?
11th February 2025 05:00 - 11th February 2025 13:00 UTC
10th February 2025 21:00 - 11th February 2025 05:00 PST

What services will be affected?
10DLC

What is the impact?
Delay in processing Campaign registration requests.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#85819
Feb 10, 10:27 UTC
Feb 10, 2025
Change Notification : Migration of Plivo API Gateway Service
Completed - The scheduled maintenance has been completed.
Feb 10, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 04:30 UTC
Scheduled - Dear Valued Customer,

We are conducting a planned incremental migration to our new Plivo API Gateway Service to enhance the overall reliability and performance of the Plivo API.

When is the maintenance?

10th Jan 2025 04:30 UTC - 10th Feb 2025 06:30 UTC
09th Jan 2025 20:30 PDT - 09th Feb 2025 22:30 PDT

What services will be affected?
During the migration window, traffic will be gradually shifted from the existing API Gateway to the new API Gateway Service. While we do not expect any service disruptions, if you experience any API issues, please report them to our support team with detailed information for swift resolution.

If you have any questions, feel free to contact our support team. You can submit a support ticket here:
https://support.plivo.com/support/tickets/new
Dec 22, 17:35 UTC
Feb 9, 2025

No incidents reported.

Feb 8, 2025
Delay in processing 10DLC Campaign requests in US
Resolved - This incident has been resolved.
Feb 8, 15:20 UTC
Investigating - Dear Valued Customer,

One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#85505
Feb 6, 06:15 UTC
Feb 7, 2025

No incidents reported.

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