One of our carrier partners is currently observing outbound toll-free MMS delivery delays towards AT&T network phone numbers in the US region. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
One of our carriers is performing planned maintenance on their service-affecting Two-way SMS and MMS towards Verizon phone numbers in US. During this maintenance there could be a delay in delivery of SMS and MMS.
When is the maintenance? 21st November 2024 05:00 - 21st November 2024 08:00 UTC 20th November 2024 21:00 - 21st November 2024 00:00 PDT
What services will be affected? Inbound and outbound SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.
If you have any questions, please feel free to reach out to our support team.
Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #76578 Posted on
Nov 13, 2024 - 01:33 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.
When is the maintenance? 22nd November 2024 04:00 - 22nd November 2024 08:00 UTC 21st November 2024 20:00 - 22nd November 2024 00:00 PDT
What services will be affected? Inbound/Outbound Tollfree SMS and MMS
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #76830 Posted on
Nov 14, 2024 - 21:45 UTC
One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards Verizon phone numbers in US.
When is the maintenance? 22nd November 2024 05:00 - 22nd November 2024 08:00 UTC 21st November 2024 21:00 - 22nd November 2024 00:00 PDT
What services will be affected? Inbound/Outbound Tollfree SMS and MMS
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #76670 Posted on
Nov 13, 2024 - 16:26 UTC
Completed -
The scheduled maintenance has been completed.
Nov 20, 11:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:01 UTC
Scheduled -
Dear Valued Customer,
One of our campaign registry partners is performing planned maintenance on their service, which may cause delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in US and Canada.
When is the maintenance? 20th November 2024 07:00 - 20th November 2024 11:00 UTC 19th November 2024 23:00 - 20th November 2024 03:00 PDT
What services will be affected? 10DLC
What is the impact? Delay in processing Campaign registration requests.
Completed -
The scheduled maintenance has been completed.
Nov 20, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:30 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service affecting Inbound and Outbound MMS and SMS towards US phone numbers in Dallas. During this maintenance, there could be a delay in delivery of messages.
When is the maintenance? 20th November 2024 07:30 - 20th November 2024 11:00 UTC 19th November 2024 23:30 - 20th November 2024 03:00 PDT
What services will be affected? Inbound and Outbound MMS and SMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.
Completed -
The scheduled maintenance has been completed.
Nov 20, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound MMS towards US phone numbers in Dallas. During this maintenance, there could be a delay in delivery of messages.
When is the maintenance? 20th November 2024 05:00 - 20th November 2024 11:00 UTC 19th November 2024 21:00 - 20th November 2024 03:00 PDT
What services will be affected? Inbound/Outbound MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.
Completed -
The scheduled maintenance has been completed.
Nov 20, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.
When is the maintenance? 20th November 2024 03:00 - 20th November 2024 07:00 UTC 19th November 2024 20:00 - 20th November 2024 00:00 PDT
What services will be affected? Inbound/Outbound Tollfree SMS and MMS
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #75727
Nov 1, 18:52 UTC
Completed -
The scheduled maintenance has been completed.
Nov 19, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards Verizon phone numbers in US. During this maintenance there could be a delay in delivery of SMS and MMS.
When is the maintenance? 19th November 2024 05:00 - 19th November 2024 09:00 UTC 18th November 2024 21:00 - 19th November 2024 01:00 PDT
What services will be affected? Inbound and Outbound Tollfree SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.
If you have any questions, please feel free to reach out to our support team.
Resolved -
This incident has been resolved.
Nov 18, 21:30 UTC
Monitoring -
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 18, 19:35 UTC
Update -
We are continuing to investigate this issue.
Nov 18, 17:59 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners is currently observing outbound toll-free MMS delivery delays towards AT&T network phone numbers in the US region. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Nov 17, 06:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 05:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 13, 04:54 UTC
Scheduled -
Dear Valued Customer,
We will perform planned maintenance on our Plivo database on Sunday 17th November 2024 at 05:30 UTC to improve the overall reliability and availability of the Messaging platform.
When is the maintenance?
17th November 2024 05:30 UTC - 17th November 2024, 07:30 UTC 16th November 2024 21:30 PDT - 16th November 2024 23:30 PDT
What services will be affected?
During the maintenance window, MDR retrieval (GET and LIST) and the retrieval of Verify sessions (GET and LIST) may be impacted for a very short duration.
SMS/MMS Logs on the Console will also be intermittently affected during the maintenance window.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Nov 4, 07:58 UTC
Completed -
The scheduled maintenance has been completed.
Nov 15, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 5, 09:16 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service affecting Inbound/Outbound MMS and SMS towards US phone numbers in Dallas. During this maintenance, there could be a delay in delivery of messages.
When is the maintenance? 14th November 2024 23:00 - 15th November 2024 06:00 UTC 14th November 2024 20:00 - 15th November 2024 03:00 PDT
What services will be affected? Inbound/Outbound SMS and MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.
Completed -
The scheduled maintenance has been completed.
Nov 14, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 03:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.
When is the maintenance? 14th November 2024 03:00 - 14th November 2024 07:00 UTC 13th November 2024 20:00 - 14th November 2024 00:00 PDT
What services will be affected? Inbound/Outbound Tollfree SMS and MMS
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #75726
Nov 1, 18:52 UTC
Completed -
The scheduled maintenance has been completed.
Nov 13, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service affecting Inbound and Outbound MMS towards US phone numbers in Chicago. During this maintenance, there could be a delay in delivery of messages.
When is the maintenance? 13th November 2024 06:00 - 13th November 2024 11:00 UTC 12th November 2024 22:00 - 13th November 2024 03:00 PDT
What services will be affected? Inbound and Outbound MMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.
Resolved -
This incident has been resolved.
Nov 13, 01:13 UTC
Update -
We are continuing to monitor for any further issues.
Nov 12, 20:46 UTC
Monitoring -
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Nov 12, 20:44 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners is currently observing outbound toll-free MMS delivery delays towards T-Mobile phone numbers in the US region. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Resolved -
This incident has been resolved.
Nov 12, 19:48 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners is currently observing Inbound/Outbound MMS delivery delays towards US phone numbers. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Nov 12, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting outbound toll-free SMS towards the US phone numbers. During this maintenance there could be a delay in delivery of SMS.
When is the maintenance? 12th November 2024 10:00 - 12th November 2024 12:00 UTC 12th November 2024 02:00 - 12th November 2024 04:00 PDT
What services will be affected? SMS.
What is the impact? During this maintenance window customers could experience possible latency with Outbound toll-free SMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #75755
Nov 2, 06:56 UTC
Completed -
The scheduled maintenance has been completed.
Nov 12, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way MMS and SMS towards the US phone numbers in Chicago and Los Angeles.
When is the maintenance? 12th November 2024 05:00 - 12th November 2024 11:00 UTC 11th November 2024 21:00 - 12th November 2024 03:00 PDT
What services will be affected? Inbound and Outbound MMS and SMS.
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound MMS and SMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #76482 #76492
Nov 12, 04:29 UTC
Completed -
The scheduled maintenance has been completed.
Nov 9, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 19:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way toll-free SMS towards US phone numbers. During this maintenance there could be a delay in delivery of SMS.
When is the maintenance? 8th November 2024 19:00 - 9th November 2024 01:00 UTC 8th November 2024 11:00 - 8th November 2024 17:00 PDT
What services will be affected? Inbound/outbound toll-free SMS.
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window.
If you have any questions, please feel free to reach out to our support team.
Completed -
The scheduled maintenance has been completed.
Nov 8, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:01 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way MMS and SMS towards the US phone numbers in Chicago.
When is the maintenance? 8th November 2024 04:00 - 8th November 2024 11:00 UTC 7th November 2024 20:00 - 8th November 2024 03:00 PDT
What services will be affected? Inbound and Outbound MMS and SMS.
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound MMS and SMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #76174
Nov 8, 03:38 UTC
Completed -
The scheduled maintenance has been completed.
Nov 8, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.
When is the maintenance? 8th November 2024 04:00 - 7th November 2024 08:00 UTC 7th November 2024 20:00 - 8th November 2024 00:00 PDT
What services will be affected? Inbound/Outbound Tollfree SMS and MMS
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #76092
Nov 6, 23:43 UTC
Completed -
The scheduled maintenance has been completed.
Nov 7, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 05:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way MMS towards the US phone numbers in Dallas and Los Angeles.
When is the maintenance? 7th November 2024 05:00 - 7th November 2024 11:00 UTC 6th November 2024 21:00 - 7th November 2024 03:00 PDT
What services will be affected? Inbound/Outbound MMS
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound MMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #76046
Nov 6, 14:18 UTC
Completed -
The scheduled maintenance has been completed.
Nov 7, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting Two-way Tollfree SMS and MMS towards the US and Canada phone numbers.
When is the maintenance? 7th November 2024 03:00 - 7th November 2024 07:00 UTC 6th November 2024 20:00 - 7th November 2024 00:00 PDT
What services will be affected? Inbound/Outbound Tollfree SMS and MMS
What is the impact? During this maintenance window customers could experience possible latency with both Inbound and Outbound Tollfree SMS and MMS.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/hc/en-us #75725
Nov 1, 18:51 UTC