{
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  "components": [{"status":"operational","name":"Messaging API","created_at":"2020-10-24T09:37:07.250Z","updated_at":"2020-10-24T09:39:56.209Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"tv7jvy3l7gtz","group_id":null,"page_id":"kwh95bwgs0qz","components":["2l8psxzjd3bs","2zy3vgdx8l8q","g70ckytvbshs","4dmx67dr1cwm","vg1ng7vcfm88"]},{"status":"operational","name":"Voice API","created_at":"2017-06-05T18:49:42.647Z","updated_at":"2021-03-17T12:01:17.289Z","position":2,"description":null,"showcase":false,"start_date":null,"id":"lkf185xtgkpc","group_id":null,"page_id":"kwh95bwgs0qz","components":["xnl6d8nbgk8h","m2462sby4x7r","9p51xjd026y3","2m0v7k24k70c","sfchcytq75xk","7ykzvvffxg8d","dkzfc6nrh5r3","rfn17mvtvlnx","4vkyst3hgxn2","fs8m2r684z0v","5pnlsx2p3gwm","hx74mt7kw7qx"]},{"status":"operational","name":"SIP Trunking","created_at":"2017-12-01T10:49:01.230Z","updated_at":"2026-10-12T07:46:23.246Z","position":3,"description":null,"showcase":false,"start_date":null,"id":"0cfvqhyjz0g3","group_id":null,"page_id":"kwh95bwgs0qz","components":["k2ng85szp1q1"]},{"status":"operational","name":"Carrier Partners: Messaging API","created_at":"2020-10-24T09:59:06.839Z","updated_at":"2021-03-17T12:01:17.314Z","position":4,"description":null,"showcase":false,"start_date":null,"id":"7rtvk4thlnbc","group_id":null,"page_id":"kwh95bwgs0qz","components":["k3tykb5j4h37","5pd03fg8q8qw","c21pm6qgw2j5","5y4lrjt1r75v","8gh1r6yzwmt4","xrp8x86rxzfh","nwngg4sflwlb","08m47xrbzd8y","x3vfb05mb5w3"]},{"status":"operational","name":"Carrier Partners: Voice API","created_at":"2020-10-24T10:02:55.542Z","updated_at":"2021-03-17T12:01:17.326Z","position":5,"description":null,"showcase":false,"start_date":null,"id":"n08hk5zclmxn","group_id":null,"page_id":"kwh95bwgs0qz","components":["0qjh3ttgrkwv","gtwycb8w9g4c","s9hn3yfm4g6k","9wqj2q429650","rkmz2jmltryq","24yh6p8bzpb4"]},{"status":"operational","name":"Carrier Partners: SIP Trunking","created_at":"2020-10-24T10:04:56.249Z","updated_at":"2026-10-12T07:47:58.902Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"mr1998dwgsb5","group_id":null,"page_id":"kwh95bwgs0qz","components":["4n90y8n4cd2g","44k31qx5glmw","1kx6sd79pnlr","ylkh6gtxv37n","2z4s62f6ff1l","hkrjtd3ttqzx"]},{"status":"operational","name":"Console","created_at":"2014-03-10T01:28:48.754Z","updated_at":"2026-10-23T21:30:07.475Z","position":7,"description":null,"showcase":true,"start_date":null,"id":"sw3gpnkfykmx","group_id":null,"page_id":"kwh95bwgs0qz"},{"status":"operational","name":"Flow","created_at":"2020-02-17T10:43:55.847Z","updated_at":"2026-10-23T21:30:07.559Z","position":8,"description":null,"showcase":true,"start_date":null,"id":"g9mpql0bskt9","group_id":null,"page_id":"kwh95bwgs0qz"},{"status":"operational","name":"Account \u0026 Phone Number APIs","created_at":"2020-10-24T10:10:57.797Z","updated_at":"2026-05-17T02:30:07.339Z","position":9,"description":null,"showcase":true,"start_date":"2020-07-26T00:00:00.000Z","id":"x5p9lw47ycws","group_id":null,"page_id":"kwh95bwgs0qz"},{"status":"operational","name":"Number Lookup API","created_at":"2021-03-17T12:00:58.075Z","updated_at":"2026-05-17T02:30:07.384Z","position":10,"description":null,"showcase":true,"start_date":"2020-11-01T00:00:00.000Z","id":"xvcw7g7d498q","group_id":null,"page_id":"kwh95bwgs0qz"},{"status":"operational","name":"Payments and Billing","created_at":"2017-11-02T21:06:13.143Z","updated_at":"2025-09-21T01:30:28.644Z","position":11,"description":null,"showcase":true,"start_date":null,"id":"6p1hdkb9hjxk","group_id":null,"page_id":"kwh95bwgs0qz"},{"status":"operational","name":"Support Ticketing System","created_at":"2017-06-05T18:58:21.853Z","updated_at":"2023-02-03T13:55:50.004Z","position":12,"description":null,"showcase":true,"start_date":null,"id":"m5q5ry0501z5","group_id":null,"page_id":"kwh95bwgs0qz"}],
  "incidents": [{"name":"Maintenance on Plivo CX Database","status":"completed","created_at":"2026-10-22T14:03:52.697Z","updated_at":"2026-10-23T21:30:07.849Z","monitoring_at":null,"resolved_at":"2026-10-23T21:30:07.723Z","impact":"maintenance","shortlink":"https://stspg.io/90k97s0nym4r","scheduled_for":"2026-10-23T19:30:00.000Z","scheduled_until":"2026-10-23T21:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-10-23T18:30:17.296Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-22T14:03:52.689Z","reminder_intervals":null,"id":"h76x3rt9xjmx","page_id":"kwh95bwgs0qz","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-10-23T21:30:07.723Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T21:30:07.723Z","display_at":"2026-10-23T21:30:07.723Z","deliver_notifications":true,"tweet_id":null,"id":"jtjrm3hv9v6r","incident_id":"h76x3rt9xjmx","custom_tweet":null,"affected_components":[{"code":"sw3gpnkfykmx","name":"Console","old_status":"under_maintenance","new_status":"operational"},{"code":"g9mpql0bskt9","name":"Flow","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-10-23T19:30:07.475Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T19:30:07.475Z","display_at":"2026-10-23T19:30:07.475Z","deliver_notifications":true,"tweet_id":null,"id":"ks9595nql9l2","incident_id":"h76x3rt9xjmx","custom_tweet":null,"affected_components":[{"code":"sw3gpnkfykmx","name":"Console","old_status":"operational","new_status":"under_maintenance"},{"code":"g9mpql0bskt9","name":"Flow","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-10-23T18:30:16.153Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T18:30:16.153Z","display_at":"2026-10-23T18:30:16.153Z","deliver_notifications":true,"tweet_id":null,"id":"56csbwkgp7yt","incident_id":"h76x3rt9xjmx","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear Valued Customer,\n\nWe will perform planned maintenance on our Plivo CX database to improve the overall availability of our database engines. During that time Plivo customers may find intermittent issues on console and flow runs.\n\nWhen is the maintenance?\n\n23rd Oct 2026 19:30 - 23rd Oct 2026 21:30 UTC\n23rd Oct 2026 12:30 - 23rd Oct 2026 14:30 PDT\n\nWhat services will be affected?\nConsole and Flow services will be intermittently impacted.\n\nIf you have any questions, please feel free to reach out to our support team.\nPlease click on the following link to submit a support ticket:\nhttps://support.plivo.com/hc/en-us","created_at":"2026-10-22T14:03:52.786Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T14:03:52.786Z","display_at":"2026-10-22T14:03:52.786Z","deliver_notifications":true,"tweet_id":null,"id":"cg9lrrcq4gmp","incident_id":"h76x3rt9xjmx","custom_tweet":null,"affected_components":[{"code":"sw3gpnkfykmx","name":"Console","old_status":"operational","new_status":"operational"},{"code":"g9mpql0bskt9","name":"Flow","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Console","created_at":"2014-03-10T01:28:48.754Z","updated_at":"2026-10-23T21:30:07.475Z","position":7,"description":null,"showcase":true,"start_date":null,"id":"sw3gpnkfykmx","page_id":"kwh95bwgs0qz","group_id":null},{"status":"operational","name":"Flow","created_at":"2020-02-17T10:43:55.847Z","updated_at":"2026-10-23T21:30:07.559Z","position":8,"description":null,"showcase":true,"start_date":null,"id":"g9mpql0bskt9","page_id":"kwh95bwgs0qz","group_id":null}]},{"name":"Intermittent Call failures towards India","status":"resolved","created_at":"2026-10-10T08:09:09.006Z","updated_at":"2026-10-10T08:34:52.124Z","monitoring_at":"2026-10-10T08:25:50.177Z","resolved_at":"2026-10-10T08:34:52.097Z","impact":"none","shortlink":"https://stspg.io/d8b3wb5p6qcm","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-10T08:09:08.998Z","reminder_intervals":null,"id":"kqjbdwdffcby","page_id":"kwh95bwgs0qz","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-10-10T08:34:52.097Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-10T08:34:52.097Z","display_at":"2026-10-10T08:34:52.097Z","deliver_notifications":false,"tweet_id":null,"id":"6dnq9g2gv5z3","incident_id":"kqjbdwdffcby","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-10-10T08:25:50.177Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-10T08:25:50.177Z","display_at":"2026-10-10T08:25:50.177Z","deliver_notifications":false,"tweet_id":null,"id":"0178vxp2vhl8","incident_id":"kqjbdwdffcby","custom_tweet":null,"affected_components":null},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-10-10T08:25:41.825Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-10T08:25:41.825Z","display_at":"2026-10-10T08:25:41.825Z","deliver_notifications":false,"tweet_id":null,"id":"xdl3y2xghndc","incident_id":"kqjbdwdffcby","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"Dear Valued Customers,\n\nWe are currently observing intermittent call failures affecting outbound calls to India.\n\nOur team is actively working with our carrier partner to identify the root cause and restore service as quickly as possible.\n\nWe will provide our next update within the next 30 minutes.","created_at":"2026-10-10T08:09:09.223Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-10T08:09:09.223Z","display_at":"2026-10-10T08:09:09.223Z","deliver_notifications":false,"tweet_id":null,"id":"vbpql2fslbn4","incident_id":"kqjbdwdffcby","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Intermittent Call failures towards India","status":"resolved","created_at":"2026-09-11T06:02:00.077Z","updated_at":"2026-09-11T06:35:17.561Z","monitoring_at":"2026-09-11T06:27:15.697Z","resolved_at":"2026-09-11T06:35:17.542Z","impact":"none","shortlink":"https://stspg.io/3gch356hx1fh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-11T06:02:00.072Z","reminder_intervals":"[]","id":"8ftyqjvnx1lp","page_id":"kwh95bwgs0qz","incident_updates":[{"status":"resolved","body":"This incident has been resolved","created_at":"2026-09-11T06:35:17.542Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T06:35:17.542Z","display_at":"2026-09-11T06:35:17.542Z","deliver_notifications":false,"tweet_id":null,"id":"wt89q5h3wlpb","incident_id":"8ftyqjvnx1lp","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"carrier partner fixed the issue and we are monitoring the results.","created_at":"2026-09-11T06:27:15.697Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T06:27:15.697Z","display_at":"2026-09-11T06:27:15.697Z","deliver_notifications":false,"tweet_id":null,"id":"rtf85k2qml06","incident_id":"8ftyqjvnx1lp","custom_tweet":null,"affected_components":null},{"status":"identified","body":"Dear Valued Customers,\n\nWe are currently observing intermittent call failures affecting both inbound and outbound calls to India.\n\nOur team is actively working with our carrier partner to identify the root cause and restore service as quickly as possible.\n\nWe will provide our next update within the next 30 minutes.","created_at":"2026-09-11T06:02:00.106Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T06:02:00.106Z","display_at":"2026-09-11T06:02:00.106Z","deliver_notifications":false,"tweet_id":null,"id":"6wb4vy2p9r8d","incident_id":"8ftyqjvnx1lp","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Voice Call Webhook Delivery Degradation","status":"resolved","created_at":"2026-08-25T07:25:57.094Z","updated_at":"2026-08-25T14:16:42.876Z","monitoring_at":"2026-08-25T07:41:02.811Z","resolved_at":"2026-08-25T14:16:42.859Z","impact":"none","shortlink":"https://stspg.io/x6drg5cq2990","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-25T07:25:57.084Z","reminder_intervals":null,"id":"07fbflp5tlz2","page_id":"kwh95bwgs0qz","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-25T14:16:42.859Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T14:16:42.859Z","display_at":"2026-08-25T14:16:42.859Z","deliver_notifications":true,"tweet_id":null,"id":"5py013jq665d","incident_id":"07fbflp5tlz2","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-08-25T07:41:02.811Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T07:41:02.811Z","display_at":"2026-08-25T07:41:02.811Z","deliver_notifications":true,"tweet_id":null,"id":"7915fmhk2qr1","incident_id":"07fbflp5tlz2","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"Dear Valued Customers,\n\nWe are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing normally.\n\nWe have identified the cause as a degraded event-processing component on a subset of our media servers and are actively working on remediation. The impact is intermittent, and most calls continue to receive webhooks normally.","created_at":"2026-08-25T07:25:57.137Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T07:25:57.137Z","display_at":"2026-08-25T07:25:57.137Z","deliver_notifications":true,"tweet_id":null,"id":"7lw2xy5srvx0","incident_id":"07fbflp5tlz2","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"REST APIs and XML","created_at":"2014-03-10T01:08:44.082Z","updated_at":"2026-07-17T20:30:10.278Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"xnl6d8nbgk8h","page_id":"kwh95bwgs0qz","group_id":"lkf185xtgkpc"},{"status":"operational","name":"PSTN Calls","created_at":"2017-06-05T18:49:42.675Z","updated_at":"2026-08-14T00:30:07.216Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"m2462sby4x7r","page_id":"kwh95bwgs0qz","group_id":"lkf185xtgkpc"}]},{"name":"Planned maintenance - India carrier layer","status":"completed","created_at":"2026-08-05T05:57:53.708Z","updated_at":"2026-08-14T00:30:07.305Z","monitoring_at":null,"resolved_at":"2026-08-14T00:30:07.271Z","impact":"maintenance","shortlink":"https://stspg.io/8x75zpx16g3s","scheduled_for":"2026-08-13T22:30:00.000Z","scheduled_until":"2026-08-14T00:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-13T21:30:10.531Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-05T05:57:53.697Z","reminder_intervals":null,"id":"35yjc5ny31my","page_id":"kwh95bwgs0qz","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-14T00:30:07.271Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T00:30:07.271Z","display_at":"2026-08-14T00:30:07.271Z","deliver_notifications":true,"tweet_id":null,"id":"s61x8b11ccl4","incident_id":"35yjc5ny31my","custom_tweet":null,"affected_components":[{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-13T22:30:12.482Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T22:30:12.482Z","display_at":"2026-08-13T22:30:12.482Z","deliver_notifications":true,"tweet_id":null,"id":"d6qpy6ptzj0n","incident_id":"35yjc5ny31my","custom_tweet":null,"affected_components":[{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-13T21:30:10.330Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T21:30:10.330Z","display_at":"2026-08-13T21:30:10.330Z","deliver_notifications":true,"tweet_id":null,"id":"yblvp686c4jr","incident_id":"35yjc5ny31my","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear Valued Customer,\n\nWe will be performing planned maintenance on our carrier layer to improve the overall reliability and resilience of our network infrastructure.\n\nMaintenance Window\n2026-08-13 22:30 UTC to 2026-08-14 00:30 UTC\n2026-08 14 04:00 IST to 2026-08-14 06:00 IST\n\nImpact\nDuring the maintenance window, customers may experience intermittent call failures or brief connectivity disruptions affecting voice services. Our engineering team will closely monitor the activity to minimize any customer impact.\n\nWe appreciate your patience and understanding as we complete this maintenance.","created_at":"2026-08-05T05:57:53.782Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T05:57:53.782Z","display_at":"2026-08-05T05:57:53.782Z","deliver_notifications":true,"tweet_id":null,"id":"v071wtf6ykh5","incident_id":"35yjc5ny31my","custom_tweet":null,"affected_components":[{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"PSTN Calls","created_at":"2017-06-05T18:49:42.675Z","updated_at":"2026-08-14T00:30:07.216Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"m2462sby4x7r","page_id":"kwh95bwgs0qz","group_id":"lkf185xtgkpc"}]},{"name":"Planned maintenance - India carrier layer","status":"completed","created_at":"2026-08-05T05:55:42.770Z","updated_at":"2026-08-05T20:30:07.421Z","monitoring_at":null,"resolved_at":"2026-08-05T20:30:07.378Z","impact":"maintenance","shortlink":"https://stspg.io/gkb4t8jrz3c7","scheduled_for":"2026-08-05T18:30:00.000Z","scheduled_until":"2026-08-05T20:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-05T17:30:09.100Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-05T05:55:42.758Z","reminder_intervals":null,"id":"bw3zlj3j0q0l","page_id":"kwh95bwgs0qz","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-05T20:30:07.378Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T20:30:07.378Z","display_at":"2026-08-05T20:30:07.378Z","deliver_notifications":true,"tweet_id":null,"id":"gzbwt4mxcgwz","incident_id":"bw3zlj3j0q0l","custom_tweet":null,"affected_components":[{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-05T18:30:07.235Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T18:30:07.235Z","display_at":"2026-08-05T18:30:07.235Z","deliver_notifications":true,"tweet_id":null,"id":"4lb75pfqct52","incident_id":"bw3zlj3j0q0l","custom_tweet":null,"affected_components":[{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-05T17:30:08.831Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T17:30:08.831Z","display_at":"2026-08-05T17:30:08.831Z","deliver_notifications":true,"tweet_id":null,"id":"97zgnn7yzjrg","incident_id":"bw3zlj3j0q0l","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear Valued Customer,\n\nWe will be performing planned maintenance on our carrier layer to improve the overall reliability and resilience of our network infrastructure.\n\nMaintenance Window\n2026-08-05 18:30 UTC to 2026-08-05 20:30 UTC\n2026-08 06 00:00 IST to 2026-08-06 02:00 IST\n\nImpact\nDuring the maintenance window, customers may experience intermittent call failures or brief connectivity disruptions affecting voice services. Our engineering team will closely monitor the activity to minimize any customer impact.\n\nWe appreciate your patience and understanding as we complete this maintenance.","created_at":"2026-08-05T05:55:42.856Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T05:55:42.856Z","display_at":"2026-08-05T05:55:42.856Z","deliver_notifications":true,"tweet_id":null,"id":"mbjsxtj7ffzj","incident_id":"bw3zlj3j0q0l","custom_tweet":null,"affected_components":[{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"PSTN Calls","created_at":"2017-06-05T18:49:42.675Z","updated_at":"2026-08-14T00:30:07.216Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"m2462sby4x7r","page_id":"kwh95bwgs0qz","group_id":"lkf185xtgkpc"}]},{"name":"Call failures towards India","status":"resolved","created_at":"2026-07-31T17:01:49.694Z","updated_at":"2026-08-01T03:37:50.486Z","monitoring_at":"2026-07-31T18:36:53.064Z","resolved_at":"2026-08-01T03:37:50.414Z","impact":"none","shortlink":"https://stspg.io/dsj8kqns3bqt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-31T17:01:49.666Z","reminder_intervals":null,"id":"63q7dshmfs00","page_id":"kwh95bwgs0qz","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-01T03:37:50.414Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-01T03:37:50.414Z","display_at":"2026-08-01T03:37:50.414Z","deliver_notifications":true,"tweet_id":null,"id":"1pbjzhnhlg4q","incident_id":"63q7dshmfs00","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-07-31T18:36:53.064Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T18:36:53.064Z","display_at":"2026-07-31T18:36:53.064Z","deliver_notifications":true,"tweet_id":null,"id":"yn9xkqv4ktd7","incident_id":"63q7dshmfs00","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We have identified the issue with our cloud service provider. Our team is working closely with them to resolve the issue, and we will provide another update as soon as more information becomes available.","created_at":"2026-07-31T17:45:39.831Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T17:45:39.831Z","display_at":"2026-07-31T17:45:39.831Z","deliver_notifications":true,"tweet_id":null,"id":"7f8sf9ppn7q1","incident_id":"63q7dshmfs00","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Dear Valued Customer,\n\nWe are observing outbound call failures in the India region. Our team is investigating the issue.","created_at":"2026-07-31T17:01:49.757Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T17:01:49.757Z","display_at":"2026-07-31T17:01:49.757Z","deliver_notifications":true,"tweet_id":null,"id":"b48393gbjw26","incident_id":"63q7dshmfs00","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"REST APIs and XML","created_at":"2014-03-10T01:08:44.082Z","updated_at":"2026-07-17T20:30:10.278Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"xnl6d8nbgk8h","page_id":"kwh95bwgs0qz","group_id":"lkf185xtgkpc"},{"status":"operational","name":"PSTN Calls","created_at":"2017-06-05T18:49:42.675Z","updated_at":"2026-08-14T00:30:07.216Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"m2462sby4x7r","page_id":"kwh95bwgs0qz","group_id":"lkf185xtgkpc"}]},{"name":"Intermittent Call failures towards India","status":"resolved","created_at":"2026-07-20T06:05:44.168Z","updated_at":"2026-07-20T09:15:20.335Z","monitoring_at":"2026-07-20T06:15:57.127Z","resolved_at":"2026-07-20T09:15:20.312Z","impact":"none","shortlink":"https://stspg.io/5cppzzlnskct","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-20T06:05:44.158Z","reminder_intervals":null,"id":"vmz1xcpy71hc","page_id":"kwh95bwgs0qz","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-20T09:15:20.312Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-20T09:15:20.312Z","display_at":"2026-07-20T09:15:20.312Z","deliver_notifications":true,"tweet_id":null,"id":"w7l1tdxny8bb","incident_id":"vmz1xcpy71hc","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-07-20T06:15:57.127Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-20T06:15:57.127Z","display_at":"2026-07-20T06:15:57.127Z","deliver_notifications":true,"tweet_id":null,"id":"6vmfrjcjm7js","incident_id":"vmz1xcpy71hc","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Dear Valued Customers,\n\nWe are currently observing intermittent call failures affecting both inbound and outbound calls to India.\n\nOur team is actively working with our carrier partner to identify the root cause and restore service as quickly as possible.\n\nWe will provide our next update within the next 30 minutes.","created_at":"2026-07-20T06:05:44.217Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-20T06:05:44.217Z","display_at":"2026-07-20T06:05:44.217Z","deliver_notifications":true,"tweet_id":null,"id":"l249tpfyksxf","incident_id":"vmz1xcpy71hc","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"REST APIs and XML","created_at":"2014-03-10T01:08:44.082Z","updated_at":"2026-07-17T20:30:10.278Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"xnl6d8nbgk8h","page_id":"kwh95bwgs0qz","group_id":"lkf185xtgkpc"},{"status":"operational","name":"PSTN Calls","created_at":"2017-06-05T18:49:42.675Z","updated_at":"2026-08-14T00:30:07.216Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"m2462sby4x7r","page_id":"kwh95bwgs0qz","group_id":"lkf185xtgkpc"}]},{"name":"Planned Maintenance: Intermittent Voice Call Failures to India","status":"completed","created_at":"2026-07-16T11:41:41.672Z","updated_at":"2026-07-17T20:30:10.412Z","monitoring_at":null,"resolved_at":"2026-07-17T20:30:10.377Z","impact":"maintenance","shortlink":"https://stspg.io/kl2vy3wm1jlp","scheduled_for":"2026-07-17T18:30:00.000Z","scheduled_until":"2026-07-17T20:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-17T17:30:08.678Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-16T11:41:41.659Z","reminder_intervals":null,"id":"kl5t6jlpmysp","page_id":"kwh95bwgs0qz","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-17T20:30:10.377Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-17T20:30:10.377Z","display_at":"2026-07-17T20:30:10.377Z","deliver_notifications":true,"tweet_id":null,"id":"3dmhxf5jydwm","incident_id":"kl5t6jlpmysp","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"under_maintenance","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-17T18:30:08.076Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-17T18:30:08.076Z","display_at":"2026-07-17T18:30:08.076Z","deliver_notifications":true,"tweet_id":null,"id":"mx9lybp0jnhg","incident_id":"kl5t6jlpmysp","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"under_maintenance"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-17T17:30:08.478Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-17T17:30:08.478Z","display_at":"2026-07-17T17:30:08.478Z","deliver_notifications":true,"tweet_id":null,"id":"tpdpsznwsbln","incident_id":"kl5t6jlpmysp","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear Valued Customer,\n\nOne of our carrier partners will be performing planned maintenance on their network infrastructure. During the maintenance window, customers may experience intermittent call failures for voice calls terminating to India.\n\nWhen is the maintenance?\n\n17th July 2026 18:30 - 17th July 2026 20:30 UTC \n17th July 2026 11:30 - 17th July 2026 13:30 PDT\n\nWhat services will be affected?\n\nVoice calls terminating to India may experience intermittent call failures during the maintenance window. All other services are expected to operate normally.\n\nWe apologize for any inconvenience this may cause and appreciate your patience while our carrier partner completes the maintenance.\n\nIf you have any questions, please feel free to reach out to our Support team.\n\nPlease click on the following link to submit a support ticket:\nhttps://support.plivo.com/hc/en-us\nPosted 8 hours ago. Jul 16, 2026 - 08:45 IST","created_at":"2026-07-16T11:41:41.745Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T11:41:41.745Z","display_at":"2026-07-16T11:41:41.745Z","deliver_notifications":true,"tweet_id":null,"id":"sf1zv0cp1scm","incident_id":"kl5t6jlpmysp","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"REST APIs and XML","created_at":"2014-03-10T01:08:44.082Z","updated_at":"2026-07-17T20:30:10.278Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"xnl6d8nbgk8h","page_id":"kwh95bwgs0qz","group_id":"lkf185xtgkpc"},{"status":"operational","name":"PSTN Calls","created_at":"2017-06-05T18:49:42.675Z","updated_at":"2026-08-14T00:30:07.216Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"m2462sby4x7r","page_id":"kwh95bwgs0qz","group_id":"lkf185xtgkpc"}]},{"name":"Planned Maintenance: Intermittent Voice Call Failures to India","status":"completed","created_at":"2026-07-16T03:15:05.465Z","updated_at":"2026-07-16T20:30:07.596Z","monitoring_at":null,"resolved_at":"2026-07-16T20:30:07.531Z","impact":"maintenance","shortlink":"https://stspg.io/7bqt3355s924","scheduled_for":"2026-07-16T18:30:00.000Z","scheduled_until":"2026-07-16T20:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-16T17:30:53.580Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-16T03:15:05.452Z","reminder_intervals":null,"id":"ymt96mvm23x9","page_id":"kwh95bwgs0qz","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-16T20:30:07.531Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T20:30:07.531Z","display_at":"2026-07-16T20:30:07.531Z","deliver_notifications":true,"tweet_id":null,"id":"rt86f5p1pzqw","incident_id":"ymt96mvm23x9","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"under_maintenance","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-16T18:30:09.053Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T18:30:09.053Z","display_at":"2026-07-16T18:30:09.053Z","deliver_notifications":true,"tweet_id":null,"id":"lhbh2y4fmpf9","incident_id":"ymt96mvm23x9","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"under_maintenance"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-16T17:30:47.491Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T17:30:47.491Z","display_at":"2026-07-16T17:30:47.491Z","deliver_notifications":true,"tweet_id":null,"id":"qzdj62kb5qy4","incident_id":"ymt96mvm23x9","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear Valued Customer,\n\nOne of our carrier partners will be performing planned maintenance on their network infrastructure. During the maintenance window, customers may experience intermittent call failures for voice calls terminating to India.\n\nWhen is the maintenance?\n\n16th July 2026 18:30 - 16th July 2026 20:30 UTC \n16th July 2026 11:30 - 16th July 2026 13:30 PDT\n\nWhat services will be affected?\n\nVoice calls terminating to India may experience intermittent call failures during the maintenance window. All other services are expected to operate normally.\n\nWe apologize for any inconvenience this may cause and appreciate your patience while our carrier partner completes the maintenance.\n\nIf you have any questions, please feel free to reach out to our Support team.\n\nPlease click on the following link to submit a support ticket:\nhttps://support.plivo.com/hc/en-us","created_at":"2026-07-16T03:15:05.546Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T03:15:05.546Z","display_at":"2026-07-16T03:15:05.546Z","deliver_notifications":true,"tweet_id":null,"id":"jtdr9ny6mt4d","incident_id":"ymt96mvm23x9","custom_tweet":null,"affected_components":[{"code":"xnl6d8nbgk8h","name":"Voice API - REST APIs and XML","old_status":"operational","new_status":"operational"},{"code":"m2462sby4x7r","name":"Voice API - PSTN Calls","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"REST APIs and XML","created_at":"2014-03-10T01:08:44.082Z","updated_at":"2026-07-17T20:30:10.278Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"xnl6d8nbgk8h","page_id":"kwh95bwgs0qz","group_id":"lkf185xtgkpc"},{"status":"operational","name":"PSTN Calls","created_at":"2017-06-05T18:49:42.675Z","updated_at":"2026-08-14T00:30:07.216Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"m2462sby4x7r","page_id":"kwh95bwgs0qz","group_id":"lkf185xtgkpc"}]}]
}