Update - We are continuing to investigate this issue.
Apr 25, 2024 - 20:07 UTC
Investigating - Dear Valued Customer,
One of our carrier partners is currently observing inbound/outbound MMS delivery delays for a small segment of phone numbers in the US and Canada Region. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Our carrier partner is observing message failures towards Verizon phone numbers from US. A small segment of phone numbers may experience REST APIs - HTTP Message & SMS failures.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Our campaign registry partner is experiencing failures in registering new campaigns. This may impact long codes getting added to campaigns. Users might encounter issue when linking numbers to their 10DLC campaign.Existing campaigns will not face any problems.
We are actively working with our carrier partner to get this issue resolved as soon as possible.
We will perform planned maintenance on Plivo Console to improve the overall availability of our product. During that time Plivo customers may find intermittent service failure on Plivo Console and PHLO runs.
When is the maintenance?
30th April 2024 06:30 UTC - 30th April 2024 07:30 UTC 29th April 2024 23:30 PDT - 30th April 2024 00:30 PDT
What services will be affected? Intermittent failures on Plivo Console and PHLO runs may be observed during the maintenance window
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new Posted on
Apr 25, 2024 - 06:41 UTC
Resolved -
This incident has been resolved.
Apr 25, 13:33 UTC
Investigating -
Dear Valued Customer,
One of our carrier partners is currently observing inbound/outbound MMS delivery delays for a small segment of phone numbers in the US Region. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Apr 25, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 04:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting two-way toll-free SMS/MMS towards the US and Canada phone numbers. During this maintenance, there could be a delay in the delivery of toll-free SMS and MMS.
When is the maintenance? 25th April 2024 04:00 UTC - 25th April 2024 08:00 UTC 24th April 2024 20:00 PDT - 25th April 2024 00:00 PDT
What services will be affected? Inbound/outbound toll-free SMS and MMS
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window
Completed -
The scheduled maintenance has been completed.
Apr 18, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting two-way toll-free SMS/MMS towards the US and Canada phone numbers. During this maintenance, there could be a delay in the delivery of toll-free SMS and MMS.
When is the maintenance? 18th April 2024 04:00 UTC - 18th April 2024 08:00 UTC 17th April 2024 20:00 PDT - 18th April 2024 00:00 PDT
What services will be affected? Inbound/outbound toll-free SMS and MMS
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window
Resolved -
This incident has been resolved.
Apr 16, 03:34 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 16, 01:19 UTC
Investigating -
Dear Valued Customer,
We are currently observing inbound/outbound SMS delivery delays from a small segment of Tollfree SMS towards T-Mobile in US. All other SMS services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Completed -
The scheduled maintenance has been completed.
Apr 14, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 10, 11:26 UTC
Scheduled -
Dear Valued Customer,
We will perform planned maintenance on our Plivo database on Sunday 14th April 2024 at 06:00 UTC to improve the overall availability of our database engines. During that time Plivo customers may find intermittent service failure.
When is the maintenance?
14th April 2024 06:00 UTC - 14th April 2024 10:00 UTC 13th April 2024 23:00 PDT - 14th April 2024 03:00 PDT
What services will be affected? Console login during the maintenance window will not be available and all plivo services will be intermittently impacted.
If you have any questions, please feel free to reach out to our support team. Please click on the following link to submit a support ticket: https://support.plivo.com/support/tickets/new
Apr 14, 06:00 UTC
Completed -
The scheduled maintenance has been completed.
Apr 12, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 06:30 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting two-way MMS towards T-Mobile phone numbers in the US and Canada. During this maintenance, there could be a delay in the delivery of MMS towards T-Mobile phone numbers.
When is the maintenance? 10th April 2024 05:00 UTC - 12th April 2024 11:00 UTC 9th April 2024 22:00 PDT - 12th April 2024 04:00 PDT
What services will be affected? Inbound/outbound MMS
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window
Completed -
The scheduled maintenance has been completed.
Apr 11, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 03:00 UTC
Scheduled -
Dear Valued Customer,
One of our carriers is performing planned maintenance on their service-affecting two-way toll-free SMS/MMS towards the US and Canada phone numbers. During this maintenance, there could be a delay in the delivery of toll-free SMS and MMS.
When is the maintenance? 11th April 2024 03:00 UTC - 11th April 2024 07:00 UTC 10th April 2024 20:00 PDT - 11th April 2024 00:00 PDT
What services will be affected? Inbound/outbound toll-free SMS and MMS
What is the impact? Message delivery degradation with inconsistent delivery times during the maintenance window